MenuRefund Policy
Refund Policy Summary
1. Our Refund Commitment
At AliasFleet, we want you to be completely satisfied with our Pro service. We offer fair and transparent refund policies to ensure you feel confident in your subscription.
Important Notes
- • This policy applies only to AliasFleet Pro subscriptions
- • Our Free plan doesn't involve payments and thus no refunds
- • All refunds are processed through our payment provider (Stripe)
- • Refunds are returned to your original payment method
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for new Pro subscribers to try our service risk-free.
What's Covered
Requirements
3. Pro-Rated Refunds
In certain circumstances, we may offer pro-rated refunds for the unused portion of your subscription:
Service Interruption
If our service is unavailable for extended periods (more than 24 hours) due to technical issues on our end, we'll provide pro-rated credits or refunds.
Feature Removal
If we remove significant Pro features that were available when you subscribed, you may be eligible for a partial refund.
Account Termination
If we terminate your account for reasons other than policy violations, you may receive a pro-rated refund for the remaining subscription period.
4. When Refunds Are Not Available
To maintain fairness for all users, refunds are not available in the following situations:
Policy Violations
Account terminated for spam, abuse, or terms of service violations
Multiple Guarantees
Previous use of the 30-day guarantee on a different account
Late Requests
Refund requests made after the applicable time period
External Issues
Problems caused by your email provider or internet connectivity
Change of Mind
Simply no longer wanting the service after the guarantee period
Excessive Use
Clearly abusive usage patterns or attempting to exploit the system
5. How to Request a Refund
Requesting a refund is straightforward. Here's the process:
Contact Support
Email billing@aliasfleet.com or create a support ticket
Provide Details
Include your account email and reason for the refund request
We Process
We'll review and process eligible refunds within 2 business days
Information to Include
- • Your account email address
- • Reason for requesting the refund
- • Date of your subscription or payment
- • Any relevant details about issues you experienced
6. Refund Processing
Once approved, here's what to expect during the refund process:
Processing Time
- • Review: 1-2 business days
- • Stripe processing: 2-3 business days
- • Bank posting: 2-5 business days
- • Total time: 5-10 business days
Refund Method
- • Credit card: Refund to original card
- • Bank transfer: Same bank account
- • PayPal: Back to PayPal balance
- • Crypto: Contact support for process
What Happens Next
- Your Pro subscription is cancelled immediately
- You retain access until the end of your current billing period (for partial refunds)
- Your account reverts to the Free plan after the period ends
- All Pro features are removed, but your aliases remain active
7. Subscription Cancellation vs. Refunds
It's important to understand the difference between cancelling your subscription and requesting a refund:
Subscription Cancellation
- • ✅ Prevents future charges
- • ✅ Keep access until period ends
- • ✅ Can resubscribe anytime
- • ❌ No money back for current period
Use this if you want to stop future billing but keep current access
Refund Request
- • ✅ Get money back (if eligible)
- • ✅ Cancel subscription automatically
- • ❌ Immediate loss of Pro features
- • ❌ Subject to eligibility requirements
Use this if you're unsatisfied and want your money back
8. Dispute Resolution
If you disagree with a refund decision, we have a fair dispute process:
Internal Review
Contact our billing team with additional information or request a review by a supervisor. We'll re-examine your case within 3 business days.
Chargeback Rights
You always have the right to dispute charges with your credit card company or bank. However, we encourage you to work with us first, as chargebacks can take longer to resolve.
Need Help with Billing?
Our billing team is here to help with refunds, subscription questions, and payment issues.
Response time: We respond to billing inquiries within 24 hours on business days.
Explore Other Policies
This Refund Policy is effective as of August 23, 2025 and applies to all AliasFleet Pro subscriptions.